Refund policy
๐ฟ Refund, Return & Exchange Policy
At Zโs Apparel, our mission is rooted in faith, integrity, and serving others with care. We want every order to be a blessing, and weโre committed to treating our customers with honesty, grace, and fairness.
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unworn and unused
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With original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
Exchange-First Policy
To better serve our customers and reduce unnecessary waste, we operate with an exchange-first approach whenever possible.
If your item qualifies for a return, we encourage:
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Exchanges for a different size, or
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Store credit toward a future purchase
Refunds are offered when an exchange or store credit is not appropriate or requested.
Store Credit Incentive
To thank you for supporting our mission and to help us steward resources wisely, we offer a store-credit-first incentive for eligible returns.
When choosing store credit instead of a refund:
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Youโll receive store credit for the full purchase amount
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Plus, an additional 10% bonus store credit as a thank-you
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Store credit never expires and can be used on any future purchase
Store credit is issued faster than refunds and allows you to continue supporting faith-inspired apparel while helping us reduce waste.
Refunds are always available when store credit or exchanges are not appropriate or requested.
We Accept Refunds If:
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The item arrives damaged
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The wrong item was sent
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There is a manufacturing defect
Return Conditions:
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Requests must be submitted within 14 days of delivery
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Items must be unworn and unwashed
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Customers are responsible for return shipping, unless the return is due to our error (damaged, defective, or incorrect item)
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Refunds are issued only after the returned product is received and inspected
Sizing & Preference
Because each item is prepared with care, we kindly ask customers to review our size charts before ordering. Refunds are not offered for incorrect sizing or personal preference, but we are happy to assist with exchanges or store credit when available.
How to Start a Return or Exchange
To begin a return or exchange, please contact us at:
Please include:
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Your Name
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Your Order ID
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A brief description of the issue (please state your โIssueโ)
Once your request is reviewed, we will provide next steps.
If we made a mistake, we will make it right.
โLet all that you do be done in love.โ โ 1 Corinthians 16:14
Thank you for your patience and grace as we grow. We truly appreciate your support and the opportunity to serve you.
โ Returns & Exchanges FAQ
How long do I have to request a return or exchange?
You have 14 days from the date you receive your item to request a return or exchange.
What items are eligible for return or exchange?
To be eligible, items must be:
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Unworn and unused
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In original condition
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With original tags attached
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In original packaging
Items that show signs of wear, washing, or damage caused after delivery may not be accepted.
Do you offer exchanges instead of refunds?
Yes. We operate with an exchange-first approach whenever possible.
Weโre happy to help with:
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Size exchanges
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Store credit (with a +10% bonus)
Refunds are issued when an exchange or store credit is not appropriate or requested.
When are refunds issued?
Refunds are issued only after the returned product is received and inspected.
How long does it take to receive my refund?
Once your returned item is received and inspected:
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Refunds are typically processed within 2โ3 business days
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Youโll receive a confirmation email once your refund has been processed
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Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement
Who pays for return shipping?
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Customers are responsible for return shipping costs
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If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping
Do you accept returns for incorrect sizing or personal preference?
We do not offer refunds for incorrect sizing or personal preference.
However, we are happy to assist with exchanges or store credit when available. Please review our size chart carefully before ordering.
How do I start a return or exchange?
Email us at:
Include:
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Your Name
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Your Order ID
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A brief description of the issue (state your โIssueโ)
Our team will respond with next steps.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will make it right.
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Discretion:
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโll also need the receipt or proof of purchase.